Retail Operations Manager

4 days ago

Sydney, New South Wales, Australia Knight Frank Australia Full time

We are seeking an experienced Retail Operations Manager to join our team at Knight Frank Australia. As a key member of our Facilities Management team, you will be responsible for managing a portfolio of retail centers in Roselands and Carlingford Court. Your success in this role will depend on your ability to provide exceptional client service, foster strong tenant relationships, prepare and manage reports, oversee contracts, and achieve set objectives.

Job Overview:

Our Facilities Management team is recognised as a leader in delivering top-tier facilities management to a national retail landlord with centers across Australia. We are looking for someone with a proven track record in facilities management who can contribute to our continued success.

Key Responsibilities:

  • Provide operational leadership, manage and direct efforts to maintain an impeccable level of building presentation.
  • Ensure optimal operation of building plant and equipment to improve NABERS ratings.
  • Be the contact for technical advice, supporting the property management team and client and tenant customers.
  • Implement, audit and maintain risk management procedures.
  • Manage Operational expenditure budget preparation, forecasting and delivery.
  • Maintain and be fully conversant with all Australian Standards, statutory and legal requirements directly related to building management service delivery.
  • Provide recommendations to the client and property management team to continually improve operational efficiencies.
  • Build and maintain strong relationships with the client, tenants and service partners.
  • Ensure timely delivery of compliance, risk and sustainability targets and KPIs.

Requirements:

  • At least 5 years' work experience and demonstrated success in a Facilities Management role within the property/building industry.
  • Experience supervising and managing staff.
  • A high level of financial aptitude, computer literacy, analytical and problem-solving skills.
  • Demonstrable experience with HVAC and building controls management.
  • Strong stakeholder management and relationship development skills.
  • Experience in tendering for significant hard and soft services contracts.
  • Experience in project management and delivery.
  • Comprehensive commercial experience and knowledge of industry best practice, relevant codes and legislative requirements relating to facilities management.
  • Ability to operate with a high level of autonomy and manage competing priorities.

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