Customer Service Representative
3 weeks ago
About the Role
We are seeking enthusiastic and passionate individuals to join our team as Customer Service Representatives during the peak trade season.
The ideal candidate will have a passion for home entertainment, music, movies, technology, appliances, and/or games.
As a Customer Service Representative, you will be responsible for providing excellent customer service and creating a great shopping experience for our customers.
You will work closely with our sales team to ensure that customers are satisfied with their purchases and provide ongoing support to resolve any issues.
Key Responsibilities
- Providing exceptional customer service and resolving customer complaints
- Working closely with the sales team to achieve sales targets
- Maintaining a high level of product knowledge to assist customers with their purchases
- Providing ongoing support to customers to resolve any issues
What We Offer
At JB Hi-Fi, we offer a supportive and inclusive team environment, with opportunities for ongoing training and development.
Our team members enjoy a range of benefits, including generous team member discounts across a range of products, a leading commission structure, and the chance to work for one of Australia's most iconic and trusted brands.
Our Helping Hands charity partners have raised over $32M to support vulnerable members of our community, and we are committed to making a positive impact through our business practices.
Requirements
To be successful in this role, you will need to be available to work throughout the period of early-September 2024 to the start of February 2025, and be flexible with your hours to meet the demands of our peak trade season.
Previous customer service experience is preferred, but we are happy to provide training and development opportunities to the right candidate.
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