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Operator/Communication Specialist
2 weeks ago
Job Title: Communications Operator
About the RoleWe are seeking a skilled and dedicated communications professional to work in a dynamic environment.
Your Key Responsibilities- Manage emergency calls using negotiation and conflict management skills to de-escalate callers and gather vital information.
- Apply the Queensland Police Service's demand management framework (SOLVE) to request police resources for incident response.
- Relay data accurately using voice communications equipment in a time-critical environment to assist responding police units.
- Research police data management systems to gather information on relevant persons, vehicles, and locations.
- Review incidents, assess tasks, and update incidents with relevant information swiftly and accurately.
- Liaise with other service providers to allocate resources as required.
- Adhere to information security policies to ensure confidentiality and proper use of systems.
- Interpret and relay information related to legislation, policies, and procedures.
- Contribute positively within a team to achieve service standards, including supporting and mentoring other operators.
- A fixed-term 6-month training program with successful completion leading to ongoing employment.
- A 24-hour, 7-day roster working 36.25 hours per week with applicable shift penalties.
- Alcohol and/or drug testing as per policy.
- A keyboard skills certificate with a minimum of 40 words per minute at 98% accuracy.
- Assessments including typing, call-taking simulation, and cognitive ability tests.
- A psychological assessment.
- An approved PEMS hearing test; regular hearing tests are required during employment.
This role offers a unique opportunity to develop your skills and contribute to a team-oriented environment. We value inclusive cultures that respect human rights and diversity.
