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Health Services Manager

2 months ago

Essendon, Australia Bendigo Kangan Institute Full time
Job Title: Department Manager, Health

At Bendigo Kangan Institute, we are seeking a highly skilled and experienced Department Manager to lead our Health and Community Centre of Excellence. This is an exciting opportunity to join our team and contribute to the development of high-quality health services.

Key Responsibilities:
  • Strategic Partnership Development: Foster and enhance relationships with industry partners, educational institutions, and regulatory bodies to elevate the Centre's reputation and capabilities.
  • Strategic Representation: Engage with senior professionals within industry partners and other health services facilities to represent Bendigo Kangan Institute and build health service partnerships.
  • KPI and P&L Management: Oversee performance across three regional campuses, drive strategy and innovation in service delivery, manage financial outcomes, and ensure alignment with organizational goals.
  • Regulatory Compliance: Ensure adherence to standards set by ANMAC, ASQA, and HESG, and work with the Education Solutions team to maintain program accreditation and comply with legislation and governance requirements.
  • Program Development and Innovation: Advise on the product portfolio and market strategy, collaborate with the Education Solutions team and external providers to design and develop programs that enhance quality and outcomes for students.
  • Operational Planning and Customer Satisfaction: Develop and implement operational plans that align with strategic goals, work closely with the Learner Experience and Operations Support teams, and address learner and stakeholder issues to drive improvements in customer satisfaction.
  • Business Development Support: Manage client relationships and liaise with the Commercial team to identify and pursue business development opportunities, and support the expansion of industry delivery and tendering arrangements.
Competencies Required:
  • Behavioural: Advanced skills in building capability, commercial acumen, customer and partnership focus, collaboration, change leadership, performance management, proactivity, and accountability.
  • Technical: Advanced experience in managing services, mentoring educators, project management, and recognized expertise in the industry or area of specialization.
Application Requirements:
  • Qualifications: Relevant degree in business, management, or a learning-related field or equivalent experience.
  • Experience: Demonstrated success in managing health services, developing industry partnerships, and achieving strategic goals.