Senior CRM Professional

1 week ago


Australia beBeeCustomerSuccess Full time $85,000 - $110,000

Job Opportunity:

We are seeking a highly skilled professional to fill the role of Senior Customer Success Manager in Sydney. This critical position will play a key part in our company's future success.

Responsibilities:

  • Develop an in-depth knowledge of a customer relationship management platform
  • Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email and live chat
  • Communicate effectively to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all customers
  • Document troubleshooting and problem resolution steps

Requirements:

  • Full authorisation to work in Australia without any restrictions
  • Ability to work a Saturday - Wednesday working week


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