Clubhouse Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Job Title: Clubhouse Experience Leader Create Exceptional Experiences We are seeking a passionate and experienced Clubhouse Experience Leader to lead operations across two vibrant Melbourne clubhouses. As the key point of contact for members, you will be responsible for ensuring our workspaces deliver 5-star hospitality experiences while running efficiently day-to-day. You will oversee clubhouse P&Ls, manage budgets, and ensure operational efficiency. You will also collaborate with the Customer Experience team to deliver engaging events and community experiences. Additionally, you will track retention and occupancy metrics, lead renewal conversations, and support the sales team with workspace tours. This is a leadership role where you will foster a vibrant, connected community, drive operational excellence, and guide your team to consistently deliver standout service. Your role will be instrumental in creating spaces people love to work in. Responsibilities:  
  • Lead daily operations, including workspace, café, serviced meeting spaces, and events.
  • Manage and mentor your team, creating a culture of collaboration, feedback, and personal growth.
  • Be the key point of contact for members — from onboarding and relationship management to resolving concerns and celebrating wins.
  • Collaborate with the Customer Experience team to deliver engaging events and community experiences.
  • Track retention and occupancy metrics, lead renewal conversations, and support the sales team with workspace tours.
  • Own clubhouse P&Ls, manage budgets, and ensure operational efficiency.
  • Coordinate with landlords, building management, and contractors to maintain building standards.
  • Oversee OHS and risk practices to ensure a safe and welcoming workplace.
  • Support impact initiatives through on-site leadership and participation.
 Requirements: We are looking for someone with 4+ years' experience in customer-facing environments like coworking, hotels, or hospitality-driven spaces, with 2+ years in a leadership role. We need someone who is passionate about client relationships and developing high-performing teams. The ideal candidate will bring strong problem-solving and critical thinking skills, staying calm and solutions-focused under pressure. The successful candidate will have:  
  • Experience in managing budgets, reporting, and day-to-day operational logistics.
  • Confident communication skills across all levels.
  • Experience with Level 1 IT and AV troubleshooting to support smooth clubhouse operations.
 Benefits: You will enjoy great perks like a Wellness Fund, Volunteer Leave, and a paid day off during your birthday month. Our company is certified as a Great Place to Work, and we are part of a certified B Corp and carbon-neutral business that truly walks the talk. We offer opportunities for personal development, mentoring, and leadership exposure to take your career further. If you are passionate about delivering exceptional experiences, join our team today

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