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Senior Learning Operations Lead

2 months ago

Perth, Western Australia Commonwealth Bank Full time

Transformative Leadership Opportunity

The Commonwealth Bank of Australia is seeking a seasoned leader to spearhead the Learning Operations Hub, a newly established function aimed at streamlining and optimizing administrative and operational processes across all learning products.

About the Role

As the Senior Learning Operations Lead, you will be responsible for driving productivity, creating efficient processes, and ensuring seamless learning operations. Your primary objective will be to enable our teams to deliver high-quality learning experiences that align with our strategic objectives.

Key Responsibilities

  • Lead and manage the Learning Operations Hub team, fostering a culture of engagement, productivity, and alignment with organizational goals.
  • Develop and implement operational frameworks, standards, and guidelines for all learning-related activities, ensuring consistency and excellence.
  • Collaborate with Learning product owners and other HR professionals to ensure the seamless delivery of learning programs, leveraging data and feedback to optimize processes.
  • Manage the team's budget, resources, and vendor relationships, ensuring efficient and cost-effective operations.
  • Drive continuous improvement initiatives within the hub, leveraging data and feedback to optimize processes and enhance the learning experience.
  • Facilitate the resolution of conflicts or challenges that may arise within the team or with stakeholders.

Requirements

  • Proven experience in leading and managing teams, with a focus on driving productivity and operational excellence.
  • Ability to develop and implement strategic initiatives that align with broader organizational goals.
  • Strong analytical skills with the ability to identify challenges, develop innovative solutions, and make data-driven decisions.
  • Deep understanding of learning operations and program delivery.
  • Experience in leading change management efforts, particularly in setting up new teams or functions within an organization.
  • Ability to work effectively with cross-functional teams, fostering a collaborative and supportive environment.
  • Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
  • Proficient in Agile principles with proven experience operating in a matrixed organization highly desirable.
  • Experience Required:
    • 5+ years of experience in a learning and development or HR operations role, with a strong focus on process optimization and productivity.
    • Proven track record of leading and managing high-performing teams.
    • Experience in setting up or optimizing operational functions within a large organization.
    • Strong background in strategic planning and execution, particularly in a learning or HR context.
    • Experience with learning management systems and other relevant technologies.