Customer Service Representative Opportunity

1 week ago

Australia beBeeCustomer Full time $25 - $37

We are seeking a Customer Service Representative to join our team in Ampol Heatherbrae.

This is a casual role that requires availability for over-night, weekends and public holidays.

The Customer Service Representative will play a significant part within the store's team, responsible for delivering outstanding customer service in a complex and fast-paced retail environment.

Key Challenges & Complexities of Role:

- Fast paced environment and high number of tasks/activities required to be completed each shift in addition to customer service
- May be required to provide customer service and support to difficult customers
- Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents

Main Duties/Responsibilities:
Customer Service:

- Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer
- Promote loyalty programs and promotions to customers
- Answer customer inquiries regarding product and services and suggest information about other products and services
- Complete sale transactions using the Point of Sale.
- Prepare delicious coffees using barista equipment

Health Safety Environment and Quality (HSEQ) requirements:

- Maintain awareness of and ability to undertake emergency procedures at any time
- Conduct activities in accordance with safety and operational procedures
- Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken to ensure your own safety and that of others in the workplace

General:

- Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins

Merchandise & Store Appearance:

- Replenish shop stock in accordance with store operational procedures
- Complete stock delivery activities in accordance with store operational and safety procedures

This position offers opportunities for advancement within the business.

**Job Type**: Casual

Schedule:

- Night shift

Shift availability:

- Overnight Shift (required)

Work Location: In person

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