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High-Quality Technical Assistance Specialist
2 weeks ago
This is an exciting opportunity to work as a Technical Support Specialist, providing high-quality technical assistance to customers.
Key Responsibilities:- Managing and resolving customer cases promptly and efficiently
- Building trust with customers by understanding their needs and providing solutions tailored to their requirements
- Collaborating with product, engineering, and escalation teams to address complex technical issues
- Participating in on-call rotations to monitor and resolve technical issues outside regular working hours (optional)
- 4+ years of experience in technical support and networking
- Proficiency in firewalls, packet filtering, and troubleshooting techniques
- Detailed knowledge of HTTP / HTTPS, IPv4, IPv6, routing, DNS, load balancing, proxies, and layer 2-4 concepts
- Understanding of authentication systems such as LDAP and MS AD
- Experience with network protocol analyzers (tcpdump, Wireshark), network security (SSL / TLS, VPNs, Firewall, IDS / IPS)
- Familiarity with Zscaler products and services
- Scripting skills (Shell, Python) and VPN technologies (IPSec)
This role offers a unique chance to contribute your skills and expertise to provide top-notch support to our clients.
