Luxury Client Experience Specialist

1 week ago


Chadstone, Victoria, Australia Frontline Retail Melbourne Full time

Senior Client Advisor - Chadstone

The Fashion Capital is seeking a dynamic Senior Client Advisor to join our luxury boutique in Chadstone. As a key member of our team, you will be responsible for delivering exceptional customer service and providing expert advice on our curated selection of ready-to-wear collections.

Role Overview:

We are looking for an experienced Senior Client Advisor who can elevate our team's performance and build strong relationships with our clients. The ideal candidate will have a proven background in selling luxury fashion and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Provide personalized shopping experiences to clients, offering expert advice and guidance on our luxury collections.
  • BUILD AND NURTURE LASTING RELATIONSHIPS WITH CLIENTS, ENSURING HIGH LEVELS OF CUSTOMER SATISFACTION AND LOYALTY.
  • Demonstrate in-depth knowledge of luxury fashion trends, brands, and products to assist clients in making informed purchasing decisions.
  • Collaborate with the team to achieve sales targets and contribute to the overall success of the boutique.
  • Manage after-sales services, including alterations and returns, with a focus on exceeding customer expectations.
  • Participate in clienteling initiatives and VIP events to enhance the boutique's brand image and attract new clientele.

Qualifications:

  • Proven experience as a Client Advisor within the luxury market, with a stable work history.
  • A track record of building and maintaining a loyal client base.
  • Exceptional communication and interpersonal skills, with the ability to engage and connect with clients.
  • In-depth knowledge of luxury fashion brands, trends, and styles.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced, high-end retail environment.
  • Flexibility to work weekends, holidays, and special events as needed.
  • Bilingual speaking is advantageous.

Benefits:

  • A competitive base salary of AU$80,000 - AU$100,000 per annum.
  • A generous and achievable commission structure.
  • The opportunity to work with an internationally successful luxury house.
  • Chances for development within a prestigious retail setting.


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