Respiratory Sales Consultant

7 days ago


Adelaide, South Australia ResMed Full time
About ResMed

We are a global leader in developing innovative solutions for sleep apnea, COPD and other chronic diseases. Our mission is to transform care and empower people to live healthier lives.

The Role

We are seeking a motivated and customer-focused individual to join our team as a Retail Sales Assistant. The ideal candidate will have previous experience in retail or customer service, with strong communication and problem-solving skills.

Key Responsibilities:
  • Take customer enquiries in store and over the phone.
  • Investigate and help customers resolve therapy issues.
  • Provide set-up, ongoing support and equipment to ensure therapy is maintained to a high standard.
  • Fitting the customer for a mask and recommending the most appropriate mask based on training provided.
  • Provide customers with advice on the safe and effective use of their medical equipment.
  • Sales of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
  • Maintain good condition of the retail premises and displays.
  • Handle payments, balance of float and banking.
  • Accountable for both trial and sales stock - managing stock levels and re-ordering stock as required.
Requirements
  • Previous experience in a busy retail or customer service role.
  • Able to provide caring and outstanding reception duties to our customers.
  • Ability to maintain compassion and remain calm under pressure.
  • A strong customer service mindset that is always looking for the best outcome for the individual.
  • Strong and adaptable communication skills are essential.
  • An active listener with the ability to find solutions to customer concerns and issues.
  • Healthcare retail experience is preferred, but not necessary as we will provide all the training required.


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