Night Manager

1 month ago

Hobart, Tasmania, Australia Marriott International Full time

The Tasman, A Luxury Collection Hotel

The Tasman, a Luxury Collection Hotel, Hobart is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. As a Night Duty Manager, you will be responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls, and provide consistent outstanding guest experience in everything that you do.

Key Responsibilities

  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
  • Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
  • Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Requirements

  • Previous experience as a Front Office Duty Manager
  • Exceptional interpersonal communication skills.
  • Thorough follow up, strong attention to detail and problem-solving skills is a must.
  • Excellent time management and organizational skills.
  • Ability to emotionally connect with guests and provide superior levels of service.
  • Conflict resolution experience.
  • Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
  • Experience of OPERA property management system a distinct advantage.
  • Must have full working rights for Australia

Benefits

  • You will join a supportive, progressive and highly experienced team
  • You can be part of something unique – a rare opportunity to join our pre-opening team
  • A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
  • Vast career and learning and development opportunities
  • Wellbeing programs and initiatives
  • Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few)

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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