Retail Operations Manager

1 month ago


Hobart, Tasmania, Australia MAC Full time
About the Role

We are seeking an experienced and dynamic Assistant Retail Manager to join our team at MAC. As a key member of our retail operations team, you will play a leading role in supporting the Retail Manager in leading, coaching and developing our team of Artists.

Key Responsibilities
  • Support the Retail Manager in leading, coaching and developing our team of Artists.
  • Provide inspirational, authentic and personalized customer service.
  • Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
  • Retail operations experience including inventory management and cash reconciliation.
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Proficient in Microsoft Office.
What We Offer
  • Corporate Discounts: We provide discounts of up to 30% for employees when they are shopping in our Freestanding Stores and up to 60% when shopping in our Company Cosmetics Store.
  • Personal Merchandise: Eligible employees receive access to Personal Merchandise across two instalments each year.
  • Paid Parental Leave: For fulltime and parttime employees with 12 months service, we offer 14 weeks paid parental leave.
  • Health & Wellness: Personal wellbeing is important to us. We partner with Work Life Connections to offer an Employee Assistance Program (EAP) to all employees and their family members.
  • Birthday Leave: For our fulltime and parttime employees you will be gifted a half day of leave (3.8 hours) on your birthday.
  • Learning and Education Opportunities: Your career development and growth is important to us and at The Estée Lauder Companies, you will enjoy training sessions provided by our Education team, access to Online Learning platforms, LinkedIn Learning Access, and a dedicated Education program for Management roles.


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