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Retail Success Advocate

3 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time

About Us:

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We empower the retail industry to tackle theft and Organised Retail Crime, a global problem. Our mission is to connect people and intelligence to reduce crime.

As a Retail Success Advocate, you will play a critical role in helping us achieve this mission. You will be responsible for building strong relationships with our retail partners, understanding their needs and developing strategies to help them succeed.

Your Responsibilities:

  • Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers
  • Working with our key champions to understand their priorities and how we can add value through ongoing strategic engagement at a market, regional, or user level
  • Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
  • Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
  • Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
  • Partnering with customers on Change & Process Management
  • Analysing and utilising customer data and creating insights to drive better customer outcomes
  • Fostering collaboration across retail and law enforcement
  • Collaborating with Product, both as a subject matter expert and a customer advocate

Requirements:

  • Previous experience in Customer Success, Account Management, or Relationship Management roles preferably in the tech industry
  • You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
  • Ability to juggle multiple priorities and see the bigger picture
  • Your strategic mindset will see you using multiple data points to ensure that everything we do as a team contributes to our long-term goals
  • Have experience driving change management within business processes, systems and technology with a people-first focus
  • Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
  • Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
  • Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone