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Customer Success Lead
4 weeks ago
Zitcha revolutionizes retail media with an Adaptive, Unified Retail Media Platform.
Our platform empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all channels – online, offline, and in-store.
Key Responsibilities- Foster long-lasting client relationships and deliver outstanding client experience.
- Grow adoption & usage across client partner and brand networks, ensuring retention of Retailer and expansion of contact list across Retailer accounts.
- Build Customer Success Plans and establish critical goals to aid the Retailer in achieving their objectives.
- Support expansion of services within Zitcha by identifying and scoping up-sell opportunities, new integrations and partnerships, and training to enable clients for continued success.
- Cement yourself as a trusted/strategic advisor and advocate with both Retailers and Suppliers by driving continued value of our products and services.
We're seeking a Customer Success Lead to join our innovative team in Australia. This role has a mix of strategic, sales and operational functions.
Selection CriteriaMandatory- Previous experience in a Customer Success role or equivalent.
- Previous SaaS/AdTech/MarTech/Retail Media Network on the Retailer side experience.
- Previous experience with large account with several stakeholders, preferably Enterprise level.
- Demonstrated experience with account growth and retention.
