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Identification and Verification Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeVerification Full time $87,654 - $123,456
Job Description

We are looking for an experienced individual to fill a key role in our organization.

The Identification and Verification team is responsible for ensuring compliance with regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), Counter Financing Terrorism (CFT), and Customer On-Boarding obligations. Our goal is to make these processes easy and simple for customers while maintaining high levels of accuracy and efficiency.

You will be expected to perform various tasks, including:

  • Collecting information from front-line staff and customers
  • Verifying identification details for customers
  • Managing customer expectations and resolving complaints in a timely and professional manner
  • Ensuring confidentiality of customer information and adhering to privacy legislation and internal policy

To succeed in this role, you will need to have strong communication skills, attention to detail, and the ability to work effectively in a team environment. Experience in the Financial Services Industry and knowledge of data analytics tools and workflow management systems are highly desirable.

We value employees who are committed to quality customer service and are passionate about making a difference in people's lives. If you are a motivated and dedicated individual who is eager to take on new challenges, we encourage you to apply for this opportunity.

Key Responsibilities

  • Support multiple brands across various jurisdictions
  • Collect and verify identification information for customers
  • Manage customer expectations and resolve complaints
  • Ensure confidentiality of customer information
  • Review and improve internal processes to ensure efficiency and accuracy

Requirements

  • Experience in understanding identification details for customers
  • Financial Services Industry experience
  • Excellent communication skills (written and oral)
  • Ability to communicate with diverse range of business and high-value customers
  • Strong attention to detail and problem-solving skills
  • Ability to be flexible and adapt to changing priorities