Program Lead

2 weeks ago

Bentley Park, Queensland, Australia Juniper Full time
About Juniper:

Juniper is a leading Western Australian aged care provider, committed to delivering exceptional care, accommodation, and support services to older Western Australians. We strive to keep our customers connected to the people, passions, and places they love.

About the Role:

We are seeking a Program Lead to join our Support at Home division, responsible for leading the transition program to ensure business readiness for the new Aged Care Reforms. This exciting opportunity will enable you to work in a newly developed role, managing interdependencies, deliverables, and reporting to achieve program implementation within agreed scope, timeframes, and budget.

Key Responsibilities:
  • Stay up-to-date with Support at Home Program change requirements and support the rollout of new program/service models to improve client experience, reduce costs, and optimize workforce.
  • Support the rollout of new operational billing and reporting processes and practices.
  • Establish and maintain relationships with key stakeholders.
  • Collaborate with the digital team to establish a viable product for digital consumer engagement.
  • Identify opportunities for synergies that deliver effective resource utilization.
  • Manage and monitor program-level risks and issues.
  • Ensure shared services, technical services, and operations are ready to respond and deliver requirements.
  • Manage program reporting to a Program governance committee, including coordination of individual Project Managers.
  • Ensure projects and goals are met in all areas, including internal client satisfaction, safety, quality, operational delivery, and security.
  • Implement and manage the change management plan, including the communication plan.
  • Ensure project activities comply with the Juniper project management framework as defined by the Project Management Office.

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