Franchising Operations Director

1 week ago


Brisbane, Queensland, Australia City Cave Full time

About Us: City Cave Float and Wellness Centre is a rapidly expanding health and wellness brand with a mission to create healthier communities through float therapy, infrared saunas, and massage services. We are on the fast track to success as the fastest growing global health and wellness brand in the Southern Hemisphere.

The Role: As our Chief Operating Officer, you will oversee the daily operations of our franchising business, ensuring seamless communication between our head office and franchise partners. You will drive operational efficiency, profitability, and franchise owner success while reporting directly to our cofounders.

Key Responsibilities:

  • Oversee all operational aspects of our franchising network, aligning with our company's vision and goals.
  • Lead and manage our head office operations team, providing effective support for franchise partners.
  • Develop and implement strategies to drive operational excellence, scalability, and cost-efficiency across the business.
  • Support franchise partners in optimising performance and profitability through strong communication, training, and resources.
  • Collaborate with other team members to identify growth opportunities and improve overall business performance.
  • Ensure compliance with industry regulations and franchise agreements, maintaining high standards of service and consistency across all locations.
  • Foster a positive and collaborative company culture, promoting teamwork and innovation within our head office and franchise network.

About You: To succeed in this role, you should have proven experience in a senior operational leadership position, ideally within franchising or a similar multi-location business. You must possess strong understanding of franchise operations, exceptional leadership and communication skills, and a track record of driving operational improvements and efficiencies in a fast-paced environment.

What We Offer: A competitive salary package, including $120,000 per year, plus benefits and career growth opportunities in a dynamic and collaborative work environment.



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