Operations Director

1 week ago

Eastern Suburbs, Australia Hudson Full time
Operations Manager

Are you a seasoned leader with a passion for driving business results and ensuring smooth day-to-day operations? Do you have a strong track record of managing teams and a focus on process improvement? We're seeking an experienced Operations Manager to join our client's dynamic team in the North Eastern suburbs of Melbourne.

About the Role

As the Operations Manager, you will oversee the Service Delivery structure, managing six direct reports and leading a vibrant team dedicated to operational excellence. You will be responsible for leading the service delivery team for smooth daily operations and high-quality outcomes, supporting Service Delivery Leads and Managers in addressing challenges and escalations, and driving strategic direction and implementing service delivery systems, policies, and processes.

Key Responsibilities
  • Service Delivery & Operational Excellence:
    • Lead the service delivery team for smooth daily operations and high-quality outcomes.
    • Support Service Delivery Leads and Managers in addressing challenges and escalations.
    • Drive strategic direction and implement service delivery systems, policies, and processes.
    • Act as the main operational contact during escalations in the absence of the Service Delivery Manager.
    • Monitor performance and implement strategies for continuous improvement.
  • Compliance & Risk Management:
    • Align service delivery with compliance and operational efficiency standards.
    • Maintain risk registers to identify and mitigate operational risks.
  • Safety & Regulatory Compliance:
    • Enforce safety regulations across all operational activities.
    • Conduct regular safety audits and prepare necessary reports for regulatory bodies.
  • Feedback & Performance Management:
    • Oversee the feedback register for timely resolution of complaints and performance issues.
    • Collaborate with leaders to coach team members and manage employee relations.
  • Continuous Improvement:
    • Evaluate service delivery data to identify areas for improvement.
    • Lead initiatives to streamline processes and enhance service outcomes.
  • Stakeholder Engagement:
    • Liaise between the service delivery team and stakeholders for effective communication.
    • Build strong relationships to foster collaboration and improve performance.
Requirements
  • Must be able to pass a police check.
  • Willing to undergo NDIS Worker Screening Check
  • Willing to obtain Working With Children's Check (WWC)
  • Australian Driver's License
Why Work for Our Client

Our client is a disability care and support services provider that truly enhances the lives of their participants. As an Operations Manager, you will be part of a vibrant and supportive environment where collaboration, respect, and inclusivity are at the forefront. You will have the opportunity to make a real difference in the community and work with a team dedicated to enriching the lives of participants.

Don't miss out on this opportunity to shape your career as an Operations Manager with our client. Apply now and become a vital part of our client's dynamic team.

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