Operations Director

1 week ago

Eastern Suburbs, Australia Hudson Australia Full time
Operations Manager

Our client, a leading disability care and support services provider, is seeking an experienced Operations Manager to join their team in Melbourne's North Eastern suburbs.

  • Lead a team of six direct reports and drive business results while ensuring smooth day-to-day operations.
  • Oversee the Service Delivery structure and implement strategic direction and service delivery systems, policies, and processes.
  • Collaborate with leaders to coach team members and manage employee relations.

Key Responsibilities:

  1. Service Delivery & Operational Excellence:
  • Lead the service delivery team for smooth daily operations and high-quality outcomes.
  • Support Service Delivery Leads and Managers in addressing challenges and escalations.
  • Drive strategic direction and implement service delivery systems, policies, and processes.
  • Act as the main operational contact during escalations in the absence of the Service Delivery Manager.
  • Monitor performance and implement strategies for continuous improvement.
  1. Compliance & Risk Management:
  • Align service delivery with compliance and operational efficiency standards.
  • Maintain risk registers to identify and mitigate operational risks.
  1. Safety & Regulatory Compliance:
  • Enforce safety regulations across all operational activities.
  • Conduct regular safety audits and prepare necessary reports for regulatory bodies.
  1. Feedback & Performance Management:
  • Oversee the feedback register for timely resolution of complaints and performance issues.
  • Collaborate with leaders to coach team members and manage employee relations.
  1. Continuous Improvement:
  • Evaluate service delivery data to identify areas for improvement.
  • Lead initiatives to streamline processes and enhance service outcomes.
  1. Stakeholder Engagement:
  • Liaise between the service delivery team and stakeholders for effective communication.
  • Build strong relationships to foster collaboration and improve performance.

Requirements:

  • Must be able to pass a police check.
  • Willing to undergo NDIS Worker Screening Check
  • Willing to obtain Working With Children's Check (WWC)
  • Australian Driver's License

Skills & Experience:

  • Proven leadership with strong track records in managing teams.
  • Strong operational management experience, with a focus on process improvement.
  • Knowledge of compliance and risk management, especially in health and safety.
  • Excellent stakeholder management and relationship-building abilities.
  • Experience in the disability sector or community services (preferred but not mandatory).
  • Strong organisational skills and ability to manage competing priorities.
  • Exceptional communication and people management skills.

Why work for our client:

  • Work for an organisation with true purpose.
  • Join a team dedicated to enriching the lives of participants, making a real difference every day.
  • Experience a collaborative and inclusive work environment where leadership is hands-on and genuinely supportive.
  • Enjoy a hybrid role with the flexibility to balance work.
  • Experience a vibrant and supportive environment where collaboration, respect, and inclusivity are at the forefront.
  • Benefit from opportunities for continuous learning and growth, helping you advance in your career.

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