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Customer Service Team Lead

3 weeks ago

Tuggeranong Administrative District, Australian Capital Territory, Australia beBeeLeadership Full time $110,000 - $140,000

Customer Service Team Lead

About the Role

We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our retail leadership team, you will be responsible for driving customer satisfaction and delivering exceptional results.

Key Responsibilities
  • Develop and implement strategies to improve customer experience and increase customer loyalty.
  • Lead a high-performing team of customer service representatives, providing coaching and mentoring to ensure excellent customer service delivery.
  • Work closely with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Proven track record of success in a customer-facing role, with a strong focus on customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work well under pressure, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
Benefits
  • Opportunities for career growth and development, including training and mentorship programs.
  • A collaborative and dynamic work environment, with a focus on teamwork and mutual respect.
  • A competitive salary and benefits package, including paid time off and holidays.

We believe that diversity and inclusion are essential to our success, and we are committed to creating a workplace that reflects the communities we serve. We encourage all qualified candidates to apply and welcome applications from diverse backgrounds.