Customer Service Representative

7 days ago

Tuggeranong Administrative District, Australian Capital Territory, Australia beBeeoperations Full time $45,000 - $75,000
Operations Team Member Job Overview

We are seeking an energetic and driven team member to join our operations team.

The Operations Team Member is responsible for delivering store operations activities in support of a sales-focused culture and profitable sales growth.


Key Responsibilities:
  • Deliver effective store administration, including cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity, inventory management, and controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications:
  • Candidate must possess excellent communication and problem-solving skills.
  • Must be able to work well under pressure and meet deadlines.
  • Demonstrate self-awareness and ability to reflect on personal strengths and weaknesses.

Benefits:
  • Fast-paced and exciting environment where diversity is celebrated and creativity is valued.
  • Competitive remuneration package that includes generous sales commission and other incentives to celebrate success.
  • Access to career opportunities and comprehensive training and development programs within the JB Hi-Fi Group.
  • Discounts across the JB Hi-Fi Group, including VIP supplier pricing and promotions.
  • Paid parental leave and flexible working arrangements.
  • Employee Assistance Program providing wellbeing resources for team members and their families.
  • Helping Hands workplace giving program supporting positive impact in the community.
  • Sustainability initiatives aimed at reducing carbon emissions.

Additional Information:

All applications are confidential and subject to a thorough selection process.

We welcome applications from candidates who share our values and commitment to excellence.

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