System Operations Assistant

6 days ago


Council of the City of Ryde, Australia BYD Australia Full time
About Us

BYD Australia is a pioneer in the electric vehicle market, committed to providing innovative solutions for a sustainable future.

About the Role

This Junior System Operation Specialist position will support our Logistics, Planning & Systems team, based in our Sydney office in Macquarie Park.

  1. Process Optimization: Support the vehicle sales process by advising on best practices for utilizing the BYD technology stack to optimize processes and drive value.
  2. Business Alignment: Collaborate with business stakeholders to understand their needs and requirements, facilitating discussions to align on solutions.
  3. Technology Implementation: Analyze current systems, identify opportunities for improvement, and support the implementation of logistics technologies.
  4. Documentation and Support: Assist senior system specialists in creating and maintaining documentation, including mapping current systems and processes, defining functional and non-functional requirements, developing user stories, acceptance criteria, use cases, and designing screen mock-ups and test plans.
  5. Technical Support: Collaborate with the IT team to diagnose issues and deliver effective solutions to customers, troubleshooting technical problems and escalating complex issues when necessary.
  6. Training and Development: Conduct training sessions for internal stakeholders and external dealers on new and existing systems, ensuring proper documentation and procedure updates.
  7. Logistics Expertise: Gain a strong understanding of logistics modules, including forecasting, planning, order handling, shipping, warehouse management, and financial support.
  8. Quality Assurance: Establish and maintain quality standards and risk management guidelines for logistics technology systems.


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