Delivering Exceptional Customer Experience

5 days ago

Bunbury, Western Australia beBeeCare Full time $100,000 - $110,000

Customer Service Representative

We are seeking a Customer Service Representative to deliver exceptional service to our largest client. This role involves handling phone and email inquiries, identifying customer needs, and participating in training to stay updated on processes and systems.

Responsibilities:

  • Handle phone and email inquiries with first-contact resolution and customer satisfaction
  • Identify customer needs through effective questioning and system checks
  • Participate in training to stay updated on processes, policies, and systems
  • Adapt to new business systems and stay flexible in a changing environment

Skills and Qualifications:

  • Problem-solving to achieve optimal outcomes for customers and the business
  • Versatile and capable of performing all team roles and responsibilities
  • Maintain a sense of urgency to efficiently address all customer requests
  • Proficient in computer literacy, adaptable to new business systems, and comfortable with change
  • Great communication and administrative skills

What's in it for you:

  • A defined pathway of development and upskilling for your future
  • A supportive network of stakeholders
  • Discounts to Wesfarmers retailers
  • Long-term incentives through the Wesfarmers Share Plan
  • Subsidised parking options at office

Next Steps:

  • Please send your application today if you meet most of the criteria listed above

As part of our recruitment process and commitment to safety, you may be required to undertake background checks as part of your application process.

Blackwoods promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds.

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