Front-Line Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Title: Customer Service Representative

This is an exciting opportunity to join our global team, where you will play a vital role in providing front-line support to our Australian and New Zealand customers.

The ideal candidate will have a proven track record of delivering exceptional customer service, ensuring that our customers receive the highest level of support and satisfaction.

You will be responsible for managing Travel Stock program, ensuring compliance with Quality System. This includes managing Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements.

Additionally, you will be responsible for processing Returned Merchandise Authorizations (RMAs), filing customer complaints, and utilizing QAD to enter orders, confirm inventory availability, send customer order confirmations and develop customized defaults for each customer.

You will also interface with the sales department to provide accurate reports of daily sales, maintain excellent customer relations, and maintain customer databases.

Inventory maintenance, including cycle counts, receipt of incoming product, and transactions associated with dispositions, will also be a key responsibility. Packing and shipping orders to customers and performing quality inspections of Returned Materials including complaint devices are also essential tasks.

Requirements
  • Bachelor's degree in business, marketing or a related field or equivalent combination of education and experience
  • Strong oral, written and interpersonal communication skills
  • High degree of accuracy and attention to detail
  • Proficiency with MS Word, Excel, and PowerPoint
  • Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Working Conditions

General office environment. Business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.

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