Financial Services Representative

3 weeks ago


Traralgon, Victoria, Australia Credit Corp Full time
About the Role

We are seeking a highly motivated and results-driven Financial Services Representative to join our team at Credit Corp. As an Account Representative, you will be responsible for making outbound calls to locate customers and investigate overdue accounts on behalf of our clients.

With a flexible approach, you will negotiate repayment plans and solutions to suit our customers' circumstances. Our supportive team and award-winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

Key Responsibilities
  • Manage outstanding accounts with clients from Australia's largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling
What We Offer
  • Flexible hybrid work environment in as early as 2 months (2 days office, 3 days WFH)
  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • 'Dress For Your Day' from smart casual to business attire
Requirements
  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target-driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback
Essential Criteria
  • Must be available to work permanent full-time, Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM.


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