GIS Support Specialist
8 hours ago
We are seeking a skilled GIS Support Specialist to join our team in Perth, WA.
Job Summary
The primary objective of this role is to provide expert technical support to customers in relation to service, hire and sales of GIS/Mapping, GPS, Total Station, Machine Control and Software solutions.
About the Role
This is a full-time position reporting to the Support Services Manager. The ideal candidate will have a background in Operational Technology or similar discipline and a strong interest in problem-solving.
Key Responsibilities
- Provide technical phone support to customers
- Manage support cases within the Case Management Framework
- Conduct field support for Geo-Spatial and/or Mining products, including Machine Control products
- Provide internal support to the Field Services Team
- Assist the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
- Assist the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
- Deliver basic user training to customers
About You
To be successful in this role, you will require:
- Experience with Operational Technology
- Experience with Networks or RF communication technology
- Familiarisation with heavy machinery and site operations
- Excellent communication and organisational skills
- Strong attention to detail
- Team-oriented, excellent interpersonal skills and positive outgoing personality
- Goal-oriented, outcome-focused, performance-driven
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
Why Choose Us?
We're more than just an employer – we're a community that thrives on collaboration, innovation, and inclusivity. With an impressive employee engagement rate, our team is energised and united in their passion for what we do.
Imagine working with the latest technology, surrounded by talented colleagues who inspire you every day. We celebrate diversity of thought and provide a dynamic environment where your ideas can flourish. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements and generous parental leave; we've got your growth and well-being covered.
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