Senior Technical Support Engineering Leadership

3 days ago

Melbourne, Victoria, Australia beBeeCybersecurity Full time $70,000 - $120,000
Customer Experience Leader

A dynamic and mission-driven team empowers customers to accelerate business value through differentiated customer experiences.

As a senior technical support leader, you lead a team of product experts solving complex customer technical issues. You manage the customer relationship, act as an escalation point for Support Engineers, and ensure your team has the technical skills required to provide a great customer experience.

  • You drive accountability and attract/retain great people through leadership principles.
  • You remove roadblocks and provide a great customer experience by managing the customer relationship.
  • You identify resources to implement automation or tools to improve processes.
  • You establish engagement strategies to promote collaboration across teams and organizations.

CyberDefender Mindset is a proactive approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats. This role requires people management experience and proficiency in leadership principles, communication, project management, and negotiation skills.

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