Vehicle Damage Assessor

2 days ago

Gold Coast, Queensland, Australia beBeeCareer Full time $80,000 - $100,000
Job Description

The primary objective of this role is to ensure timely completion of accurate and comprehensive quotes for accident repairs on vehicles.

You will apply your knowledge of motor vehicles and your skills with computers while interacting with a range of people, including clients and work providers.

This role involves working within our large network of repair facilities, providing stability and opportunity for growth and development.

Key Responsibilities
  1. Providing excellent customer service to clients and work providers;
  2. Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures;
  3. Completing quotes as required onsite, off-site, and online;
  4. Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging;
  5. Managing parts for repairs to ensure timely arrival and cost-effectiveness;
  6. Managing suppliers to ensure additional work is recorded and authorised in a timely manner;
  7. Assisting with production management of the centre where required;
  8. Ensuring vehicles are repaired to their pre-accident condition;
  9. Handing over completed repairs to customers;
Requirements
  • Proven experience within a similar position, including experience in the preparation of estimates/quotations in the automotive smash repair industry;
  • Proven experience with AudaNet is highly desirable;
  • Ibody experience is desirable but not necessary;
  • Excellent customer service skills, including building rapport with customers and work providers;
  • Highly professional and personable;
  • Strong systems experience and competent computer abilities;
  • Excel experience is an advantage but not necessary;
  • Excellent verbal and written communication skills;
  • Ability to meet strict deadlines;
  • Ability to problem solve with excellent accuracy and attention to detail;
  • Able to work effectively and collaboratively with the team;
  • Strong commitment to work in a safe manner;
  • High attention to detail;
  • Reliable, punctual, and hardworking;
Benefits
  • Team environment;
  • Ongoing training;
  • Career opportunity;
  • Latest tools, equipment, and processes;
  • Great opportunity to earn big $$$ for competent and efficient tradespeople;

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