Customer Experience Champion

2 days ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Us

Tyro Payments Limited is a technology-driven company that prioritizes diversity, inclusion, and flexibility in the workplace. With over 16 years of experience in providing exceptional customer support, our team is highly collaborative and passionate about delivering outstanding outcomes for our customers.

We offer a unique opportunity to work with a widely regarded customer support team in Australia, providing payments and core banking services to over 29,000 businesses across the country. Our employees are inspired by top-notch talent and have inspiring stories to share.

Key Responsibilities

  • Answer all incoming calls in a professional and efficient manner.
  • Educate customers on Tyro's products and services.
  • Troubleshoot any issues regarding terminals and eCommerce enquiries.
  • Guide customers through the EFTPOS activation process.
  • Resolve complaints through effective communication skills and escalate to team lead when needed.
  • Collaborate closely with internal teams to identify or create innovative solutions.
  • Record detailed and accurate notes of merchant enquiries in a timely and efficient manner.
  • Uphold and contribute to Tyro's strong risk culture by complying with policies, completing mandatory training, and identifying and managing risks within day-to-day work.

Requirements

  • Prior experience in Retail, Hospitality, or Contact Centre.
  • An upbeat attitude and bubbly personality.
  • A passion for customer experience and providing exceptional service.
  • Strong written and verbal communication skills.

Benefits

We've created an environment that suits the changing needs of our people. Here are some of the benefits we offer:

  • A hybrid working policy that enables you to live your best life.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • Annual team-based volunteer day.
  • We're a social bunch who love weekly team social events, snacks, craft beer, wine, non-alcoholic beverages, ping pong, and video games.
  • Taco Tuesdays.
  • Mental health and wellness initiatives.
  • Personal finance initiatives.

The estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.

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