Customer Experience Champion

2 weeks ago

Sydney, New South Wales, Australia Carma Full time

Carma Car Buying Journey

We're redefining the Australian automotive industry by turning car-buying into a hassle-free experience. Our team manages every aspect, from engineering to marketing and buying to reconditioning in-house.

This role is perfect for someone who loves working with customers and providing an unforgettable buying experience. You'll be the main point of contact for our customers, guiding them through their journey with energy, empathy, and expertise.

Key Responsibilities:

  • Chat with customers across various channels, handling every question with a friendly attitude.
  • Stay up-to-date on car brands, models, and features to provide expert advice.
  • Be a trusted guide, offering advice at the right moments and resolving potential issues promptly.
  • Maintain high team spirit by taking ownership of every interaction, following up, and closing the loop.

You'll Thrive If:

  • You have customer service experience and a knack for making people feel heard.
  • You love cars or are eager to learn about them.
  • You possess stellar communication skills and are tech-savvy.
  • You can multitask and adapt quickly to changing priorities.
  • You're available to work flexible hours, including weekdays and weekends.

What's in it for you?

  • We prioritize social events, open-plan office space, and employee benefits.
  • Enjoy fresh coffee, snacks, and Friday beers while working in a collaborative environment.
  • Get discounts on Carma cars, parts, and NRMA coverage.

About Us

We foster an amazing culture where you can bring your best self to work. We value collaboration, innovation, and having a laugh. Our commitment to diversity, inclusion, and safe work practices makes us an equal-opportunity employer.

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