Senior Energy Solutions Leader

2 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $220,000

Job Summary:

A senior professional leads a team of sales and customer service representatives, guiding them to deliver high-quality solutions to clients.

  • This role is the first point of contact for clients seeking smart energy solutions through trusted conversations.
Main Responsibilities:
  • Provide daily coaching and feedback on consultative sales techniques, product knowledge, and customer service.
  • Conduct regular one-on-one sessions, call reviews, and development planning tailored to agent performance and potential.
  • Champion training initiatives and support agents during onboarding and upskilling.
  • Oversee scheduling, real-time support, adherence, and queue management.
  • Monitor daily performance dashboards, ensuring key performance indicators are met across sales conversion, service quality, average handling time, compliance, and customer satisfaction.
  • Drive achievement of monthly appointment/sales targets and quality service outcomes.
  • Recommend reporting and business initiatives to improve overall performance.
  • Ensure all client interactions meet brand standards and compliance requirements.
About You:
  • Experienced Sales Team Lead with a background in inbound campaigns and hybrid teams.
  • Familiarity with compliance standards in the clean energy sector.
  • Prior experience managing teams with both sales and customer service objectives is advantageous.

Key Skills: Leadership, Coaching, Training, Customer Service, Sales, Compliance, Team Management, Communication, Problem-Solving.

About Us: A company committed to delivering innovative solutions in the clean energy sector.

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