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Salesforce Senior Support Engineer

2 months ago

Deakin, Australia Softtest pays pty ltd Full time
Job Title: Salesforce Senior Support Engineer

Australian Citizens residing in Australia only respond.

Key Responsibilities:
  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components, including FlexCards, Omniscripts, data raptors, and integration procedures.
  • Perform ongoing system administration, including maintaining users, monitoring application metrics, managing Salesforce configurations, and data integrity.
  • Deploy changes via existing DevOps framework.
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data, etc.).
  • Work within an Agile delivery methodology.
  • Troubleshoot API and integration issues with different applications, e.g., MuleSoft.
Requirements:
  • More than 5 years of experience within the Salesforce ecosystem.
  • Experience/exposure with Salesforce Industries, including Omni Studio.
  • Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
  • Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.
Desirable Criteria:
  • Platform Developer 1 Certification or Omnistudio Certification.
  • Exposure to HTML, CSS, and JavaScript is an added advantage.
  • Work within an Agile delivery methodology.