Digital Transformation Consultant

4 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

Achieve remarkable results as a Digital Transformation Consultant with Milestone IT. Partnering with a dynamic and forward-thinking organisation, you will drive efficiency and innovation through strategic automation.

About the Organisation:

Milestone IT is a renowned partner in driving business growth and improving operational efficiency. They strive to leverage technology to deliver innovative solutions that meet the needs of their clients.

About the Role:

As a Business Analyst - Automation & Investment Planning, you will translate high-level automation concepts into actionable plans. Collaborating with the Business Improvement BA, you will quantify benefits, develop financial models, and create compelling business cases to secure investment for critical automation projects.

Key Responsibilities:

  • Requirements Unpacking:
    • Analyse and detail automation initiatives identified in recent consulting reports.
    • Conduct workshops and interviews to gather detailed requirements.
    • Document and map current and future state processes related to automation.
  • Research & Analysis:
    • Conduct market research, industry analysis, and internal data analysis to support automation initiatives.
    • Analyse quantitative and qualitative data to assess feasibility and impact of proposed solutions.
    • Identify potential opportunities and risks associated with automation projects.
  • Develop detailed financial models to evaluate costs, benefits, and ROI of automation options.
  • Construct comprehensive business cases that clearly articulate problem statements, proposed solutions, and expected benefits.
  • Quantify and build out investment packs for business decision.
  • Stakeholder Collaboration & Communication:
    • Collaborate with diverse stakeholders to gather input, validate assumptions, and build consensus.
    • Develop and deliver visually compelling presentations to communicate findings and recommendations.
    • Presentation development and delivery.

Essential Skills and Experience:

  • Proven experience in developing business cases for strategic automation initiatives.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data.
  • Proficiency in financial modelling techniques and tools.
  • Expert-level PowerPoint skills for creating persuasive presentations.
  • Excellent communication and interpersonal skills, with the ability to build rapport at all levels.
  • Strong attention to detail and ability to work under tight deadlines.
  • Experience with automation initiatives is highly regarded.


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