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Transformation Consultant
1 week ago
We are seeking a highly skilled Transformation Consultant to join our team at Firstsource.
The Transformation Consultant will be responsible for working with management to determine strategy for new initiatives or projects and reviewing current processes to recommend changes based on industry best practices.
Key responsibilities include:
- Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints).
- Mapping customer journeys to identify issues/ opportunities for process re-engineering and digital enhancement.
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
The ideal candidate will have a strong understanding of Generative AI, predictive ML, and data analytics, and excellent communication and interpersonal skills.
