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Customer Service Professional

2 weeks ago

Gold Coast, Queensland, Australia Avis Budget Group Full time

We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Professional. In this role, you will be responsible for providing exceptional customer service and support in a fast-paced rental environment.

About the Role

As a Rental Operations Associate, you will be involved in all aspects of our business. This includes interacting with customers on the counter, marketing products and services, completing rental bookings, inspecting vehicles for damages, and assisting with the cleaning of our vehicles.

Key Responsibilities:

  1. Provide exceptional customer service and support to our customers.
  2. Complete rental transactions, contracts, and bookings accurately and efficiently.
  3. Clean and prepare vehicles for rental, ensuring they meet company standards.
  4. Inspect vehicles for any damages that occurred during previous rentals.

Benefits and Perks:

  • Competitive pay and incentives for outstanding performance.
  • Opportunities for growth and development within our organization.
  • Wellness program including life insurance, discounted health insurance, and superannuation options.
  • Access to exclusive discounts on car rental across Avis Budget Group.
  • Employee Assistance Program provided by Converge – 24/7 support for your mental health and wellbeing.

Requirements and Qualifications:

  • A full and valid driver's license is required.
  • This is a casual position that requires a minimum availability of 3-4 days per week.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles is highly valued.
  • The ability to work in a fast-paced environment while delivering exceptional customer service is essential.