Senior Director of Customer Experience

2 weeks ago

Wollongong City Council, Australia beBeeStrategic Full time $120,000 - $180,000

Chief Customer Officer Job Description

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We are seeking a visionary leader to drive our customer experience initiatives. The ideal candidate will have a deep understanding of customer engagement, digital trends, and fan behavior.

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Main Responsibilities:

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  • Develop and execute strategic marketing plans to grow our fan base, membership, and ticket sales.">
  • Drive brand awareness and affinity through innovative social media campaigns.">
  • Oversee media buying, brand positioning, and advertising strategies across traditional and digital platforms.">
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Key Skills and Qualifications:

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  • Proven experience in customer-centric leadership roles.">
  • Ability to develop and execute comprehensive marketing strategies.">
  • Strong analytical and problem-solving skills.">
  • Excellent communication and interpersonal skills.">
  • Ability to work collaboratively with internal teams and stakeholders.">
  • Legally entitled to work in Australia.">
  • Ability to attend work events outside of ordinary office hours.">
  • Available for domestic and international travel as required.">
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What We Offer:

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  • A dynamic and supportive work environment.">
  • Opportunities for career growth and professional development.">
  • A competitive salary and benefits package.">
  • The chance to make a real impact on our customers' experiences.">
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About Us:

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We are a leading media organization that seeks to inspire and engage our audience. We value integrity, respect, excellence, and accountability in all our endeavors.

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How to Apply:

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For more information, please contact us at your convenience.

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