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Regional Operations Supervisor

2 months ago

Newcastle, New South Wales, Australia Tomra Full time

Company Overview

TOMRA is dedicated to the principles of Clean Loop Recycling. Our innovative reverse vending technology facilitates the collection of used beverage containers, ensuring they have the best opportunity to be recycled back into new containers. This process is part of our commitment to reducing resource consumption, minimizing energy waste, and preventing containers from polluting our oceans, streets, and landfills. We proudly operate over 340 collection points across New South Wales and have advanced Recycling Centres in various states.

As a member of TOMRA, you will collaborate with a team passionate about environmental sustainability and community well-being.

TOMRA values diversity and is an equal opportunity employer, recognizing the unique contributions of individuals from various backgrounds, including gender, age, culture, religion, language, and personal circumstances. We are committed to enhancing our organization through the diverse perspectives, experiences, knowledge, and skills of our workforce.

Position Overview

The Area Supervisor is accountable to the NSW Network Manager and plays a crucial role in overseeing the operations of cleaning contractors. This ensures that TOMRA's assets in the field are maintained to the highest standards of cleanliness and functionality.

Key responsibilities include:

  • Identifying operational deficiencies and collaborating with management to implement effective improvement strategies.
  • Maintaining strong customer relationships with partners and addressing any operational or safety concerns at various sites.
  • Conducting extensive travel throughout the region to manage contractor performance and landlord relationships.
  • Overseeing the training of contractors and staff to meet cleanliness, safety, and productivity benchmarks.
  • Utilizing people management and technology to drive performance and foster innovative solutions.

This is a full-time position (5 days per week), with a requirement to work one weekend day weekly.

Additional Responsibilities:

  • Ensure kiosks are well-maintained and adhere to maintenance schedules.
  • Analyze and enhance operational processes and best practices.
  • Provide ongoing support and coaching to contractors and stakeholders.
  • Optimize contractor operations to ensure clarity in duties and expectations.
  • Regularly audit contractor performance and deliver constructive feedback to improve productivity.
  • Prepare site evaluation reports to develop strategies for continuous improvement.
  • Support cleaning and maintenance of TOMRA assets to uphold cleanliness and operational standards.
  • Engage with site partners to foster positive relationships and outcomes.
  • Assist management in evaluating potential new contractors.
  • Address and resolve disputes from contractors, employees, and stakeholders, providing necessary reports to HR and management.
  • Fulfill site operations responsibilities, including cleaning duties as outlined in the TOMRA Cleaning Guide.

Qualifications

Key Attributes of a Successful Area Supervisor at TOMRA:

  • Exceptional communication skills
  • Ability to maintain composure under pressure
  • Professional demeanor and positive attitude
  • Strong time management capabilities
  • Proficiency with technology (systems and hardware)
  • A minimum of 3 years of supervisory or quality assurance experience in a related field
  • Experience in people management and development
  • Focus on customer service and conflict resolution

Additional Information

If you possess these qualities, we encourage you to consider this opportunity.