Retail Operations Manager

2 days ago


Mackay, Queensland, Australia The Body Shop International Limited Full time
About The Body Shop

The Body Shop International Limited is a pioneering cruelty-free beauty brand with a rich history of empowering people and enriching the planet. With over 40 years of experience, we continue to push the boundaries of ethical beauty, driven by our activist roots and commitment to sustainability.

Job Overview

We are seeking a highly skilled and motivated Retail Operations Manager to join our team. As a key member of our store leadership, you will play a critical role in driving retail excellence and strong sales results. Your primary responsibility will be to support the Store Manager in overseeing the day-to-day operations of the store, ensuring exceptional customer service standards, and maintaining harmony and efficiency on the shop floor.

Main Responsibilities
  • Support the Store Manager in driving retail excellence and achieving sales targets
  • Oversee the commercial practices of the store, including inventory management and visual merchandising
  • Cultivate a customer-focused culture, ensuring that every interaction is personalized and exceeds expectations
  • Maintain accurate records and reports, analyzing data to inform business decisions
Requirements
  • Minimum 2 years' experience in a retail or beauty industry environment, preferably in a supervisory or management role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams
  • Ambitious and flexible individual, willing to adapt to changing priorities and deadlines
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
What We Offer
  • An estimated salary of £35,000 - £45,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment, with a focus on employee well-being and recognition
  • The opportunity to work for a leading global beauty brand, committed to making a positive impact on the world


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