Senior Technical Team Lead

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $140,000 - $180,000
Job Description

We are seeking a seasoned Senior Technical Team Lead to oversee the daily operations of our Support Service Management (SSM) team. As a key member of our leadership team, you will be responsible for ensuring timely resolution of customer-reported issues, coordinating technical investigations, and delivering Root Cause Analyses on critical issues.


Key Responsibilities:
  • Manage teams of SSMs located in key markets across APAC, including recruiting, on-boarding and ongoing development responsibilities.
  • Motivate the team to deliver exceptional customer experiences and value realization.
  • Evaluate measurement criteria to evaluate trends in team performance, including: customer satisfaction, operating efficiency, event readiness planning and customer retention.
  • Partner with the Ultimate Success, Sales leadership team to align Support efforts to local sales and retention objectives.

Requirements

To succeed in this role, you will need:


  • A minimum of 10 years of people management experience in a fast-paced, enterprise level, critical software support, professional services or account management environment.
  • Strong organizational skills, capable of prioritizing, managing, multitasking, and completing projects across multiple functions.
  • Outstanding communications skills to interact with all levels of professional staff.
  • Ability to explain complex technical concepts simply.
  • Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
  • Experience in interviewing, coaching and leading technical teams.

What We Offer

We offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer experiences and driving business results.


About Us

We are committed to equal employment opportunity and accommodation. If you require any assistance or have any questions, please do not hesitate to contact us.

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