Service Ambassador

4 days ago


Hobart, Tasmania, Australia beBeeCustomer Full time $60,000 - $80,000

About Aurora Energy

We are a 100% Tasmanian energy retailer focused on delivering exceptional customer experiences and supporting our local communities.

Our vision is to make a difference in the Tasmanian community by providing a renewable energy future for our state.

Job Summary:

As a Customer Service Officer, you will be the first point of contact for our Tasmanian customers through inbound and outbound enquiries via phone. You will maintain accurate data in our customer management system and meet individual and team Key Performance Indicators (KPIs).

Work Arrangements:

  • This is a full-time role working 37.5 hours per week on a rotating roster Monday to Friday between 8am and 6pm.
  • You will undergo a mandatory full-time training program and participate in ongoing learning and development opportunities.

Requirements:

  1. Candidate Profile:
  • You will have a customer-focused attitude with a positive way with customers.
  • You will possess strong communication skills and determination to match and promote the right products and services to meet our customers' evolving needs.
Technical Skills:
  • You will have experience working in a contact centre or service-related environment.
  • You will be tech-savvy with good attention to detail.

Benefits:

We work hard to create a welcoming and flexible workplace that balances the needs of our people, the business, and our customers. Our office features collaborative spaces, quiet pods, sit/stand desks, and meeting rooms of all sizes, fully integrated with the latest technologies and amenities.

We value innovation and delivering better customer outcomes, making it a great time to work in the Tasmanian energy sector with us.



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