Hospitality Ambassador

2 weeks ago


Brisbane, Queensland, Australia Marriott Full time

Unlock a world of opportunities with Marriott International, the #1 leader in hospitality worldwide.

We are seeking an enthusiastic and dedicated individual to join our team as a Porter at The Westin & Four Points by Sheraton Brisbane. This role offers a unique chance to make a lasting impression on our guests and contribute to their unforgettable experience.

About the Role:

  • You will be responsible for ensuring each guest receives a warm welcome upon arrival and a sincere farewell upon departure.
  • Assist with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe handling of guest vehicles.
  • Maintain the presentation of the lobby, driveway, and parking areas to uphold a polished atmosphere.
  • Provide personalized experiences, noting and recording guest preferences for future visits.
  • Address guest concerns promptly and incorporate feedback to continuously improve satisfaction.
  • Gather and share local insights to fulfill guest requests.

About You:

  • A minimum of 2 years' experience in a fast-paced environment is required.
  • A current driver's license is essential for valet services.
  • Excellent communication skills to create a welcoming atmosphere.
  • Able to upsell and promote venues and services, enhancing the guest experience.
  • Genuine enthusiasm for the hospitality industry, bringing energy to each guest interaction.

Benefits:

  • An estimated salary of $55,000 - $65,000 per annum, based on experience and qualifications.
  • The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International.
  • Discounts on hotel rooms and food & beverage across all properties within the Marriott International group.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program.
  • 'Great places to work' certified.


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