Room Controller Opportunity

7 days ago

Sydney, New South Wales, Australia beBeeGuestServices Full time $40,000 - $68,000
Room Controller Opportunity

We are seeking a skilled professional to oversee the accuracy of room blocks and reservations.

This role involves communicating with guests or group contacts, Sales Department, or Front Desk to address challenges found for accommodating rooming requests.

To be successful, you will need to ensure inventory is balanced at all times and respond positively to guest questions, concerns, and requests using brand processes to resolve issues and delight guests.

Main Responsibilities
  • Oversee the accuracy of room blocks and reservations
  • Communicate with guests or group contacts, Sales Department, or Front Desk
  • E nsure inventory is balanced at all times
  • Respond positively to guest questions, concerns, and requests
  • Anticipate guests' service needs
  • Welcome and acknowledge each and every guest
  • Engage guests in conversation regarding their stay and property services
  • Assist other employees to ensure proper coverage and prompt guest service
  • Answer telephones using appropriate etiquette
  • Describe room accommodations and benefits to guests

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