Network Operations Specialist
3 days ago
Job Purpose
eFinancialCareers Ltd. seeks a skilled Network Operations Specialist to join its global production network infrastructure team, providing 24x7 support and ensuring service impacts are avoided. Team members will interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
- Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
- Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
- Operational Readiness: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff is capable of performing established recovery procedures.
- Change Management Planning: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
- Service Requests and Operational Support: Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
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