Operations Technology Network Support
4 days ago
This is an exciting opportunity to join Amazon's Operations team as a Technical Support Specialist. In this role, you will be responsible for providing technical support for the operations of our Fulfillment Centers, working with a range of technical disciplines. You will also have the opportunity to develop your skills and knowledge in areas such as networking, security, and data management.
Key Responsibilities
- Provide technical support for the operations of our Fulfillment Centers.
- Troubleshoot IT-related equipment, including PCs, wireless handheld devices, thin clients, printers, and other end-user devices.
- Develop and implement solutions to improve IT system performance and efficiency.
- Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements
To be successful in this role, you will need:
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- High school or equivalent.
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- Ability to lift 50 lbs/22 kgs and stand/walk for 10-12 hours at a time.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience in a dynamic environment with high customer service expectations.
- Ability to explain complex IT concepts in simple terms.
- Ability to manage high-priority projects.
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