Lounge Experience Coordinator
4 weeks ago
Melbourne Airport is a bustling hub that requires top-tier customer service professionals to ensure seamless and memorable lounge experiences for international travellers.
Job SummaryWe are seeking a talented Lounge Attendant to join our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport.
Key Responsibilities- Welcome and assist international travelers, ensuring a personalized and enjoyable lounge experience.
- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
- Uphold the highest standards of customer service in a dynamic airport environment.
- Promote and maintain a positive company image (including grooming, behaviors and service)
- Comply with dnata Standard Operating Procedures and Policies
Requirements:
- A valid RSA (Responsible Service of Alcohol) certification or willingness to obtain one prior to commencement.
- A Food Handling certification or willingness to obtain one prior to commencement.
- Previous experience in hospitality, food and beverage, or customer service is an advantage.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and shift work.
- Ability to lift and carry items up to 22kg and stand for extended periods.
- High attention to detail and a commitment to cleanliness and hygiene.
- A positive attitude, team player, and a passion for delivering exceptional guest service.
- An Award Rate Salary: $AUD 60,000 - 70,000 per annum, depending on experience.
- Opportunities for career development and advancement.
- A comprehensive training and induction program.
- Access to staff discounts.
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