Lounge Service Ambassador

2 weeks ago


Brisbane Airport, Australia Accor Full time

**About Us**

Accor is a leading hospitality company with a diverse portfolio of brands. We strive to create unforgettable experiences for our guests, and we're seeking a talented individual to join our team as a Lounge Service Ambassador.

**Compensation & Benefits**

We offer an estimated annual salary of $45,000 - $60,000, depending on experience. You'll also enjoy staff meals, free airport parking, and a generous employee benefit card program.

**Job Summary**

As a Lounge Service Ambassador, you'll provide exceptional service to Qantas Frequent Flyers in one of the world's best airline lounges. Your primary responsibilities will include face-to-face interaction with guests, creating memorable experiences through fine dining and beverage service, and ensuring the highest standards of food quality and visual appeal.

**Key Responsibilities:**

  • Provide personalized service to guests, addressing their needs and exceeding their expectations.
  • Liaise with the kitchen team to ensure seamless execution of food and beverage services.
  • Maintain the Qantas brand standards, adhering to strict guidelines and protocols.
  • Work collaboratively with colleagues to achieve business objectives and deliver excellent customer experiences.

**Requirements & Qualifications**

To succeed in this role, you'll need:

  • A service-focused personality and passion for delivering exceptional guest experiences.
  • Previous experience in hospitality or customer-facing environments, preferably in fine dining or beverage service.
  • Strong interpersonal and communication skills, with the ability to work effectively in a fast-paced environment.
  • Immaculate presentation and attention to detail.

**What We Offer**

In addition to competitive compensation and benefits, we offer opportunities for growth and development within our organization. As a Lounge Service Ambassador, you'll have access to Qantas Staff Travel benefits, learning programs, and the chance to develop your talent and advance your career.


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