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Customer Experience Specialist

2 weeks ago


Shire Of Mundaring, Australia beBeeCustomer Full time $65,000 - $75,000
Job Description:

As a customer service representative, you will play a crucial role in ensuring the highest level of satisfaction for our clients.

You will be responsible for responding to customer inquiries via phone, email, and online platforms in a timely and professional manner. This includes resolving customer issues by identifying solutions and escalating where necessary.

In addition, you will maintain accurate records of customer interactions and transactions in the system.

Collaboration with internal teams is essential to ensure seamless service delivery. You will also provide product and service information to customers with clarity and confidence.

Administrative tasks related to business support functions will also be an integral part of your role.

Required Skills and Qualifications:
  • At least 3 years of experience in customer service.
  • A strong interest or experience in the technology industry is highly regarded.
  • Excellent communication and interpersonal skills to engage effectively with customers.
  • A proactive attitude with a focus on problem-solving and customer satisfaction.
  • Attention to detail and the ability to manage multiple tasks efficiently.
  • Proficiency in using computer systems.
Benefits:
  • A competitive salary package.
  • Opportunities for career progression.
  • An inclusive and supportive workplace culture.
  • Comprehensive training to set you up for success in your role.
  • Regular work functions.
Others:

The ideal candidate will be a team player who is passionate about delivering exceptional customer experiences.