Experienced Customer Experience Specialist

3 days ago

Shire Of Mundaring, Australia beBeeCustomerExperience Full time $139,860 - $149,485
Job Overview

The Customer Experience Manager is a pivotal role in ensuring exceptional customer experiences across the organization. This position requires developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.

Key Responsibilities:
  • Design and execute customer experience initiatives to drive sales growth, improve customer satisfaction, and increase customer loyalty
  • Collaborate with cross-functional teams to ensure seamless execution of customer experience projects
  • Conduct regular customer feedback analysis and provide actionable insights to inform business decisions
  • Work closely with senior leadership to develop and implement company-wide customer experience initiatives
  • Measure and track key customer experience metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT), and provide recommendations for improvement
  • Stay up-to-date on industry trends and best practices in customer experience management and share knowledge with the team
Requirements:
  • 5+ years of experience in customer-facing roles, preferably in retail or hospitality
  • Proven track record of driving customer experience improvements and increasing sales growth
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders
  • Strong analytical and problem-solving skills, with ability to collect and analyze data to inform business decisions
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing organization
  • Collaborative and supportive work environment
  • Professional development opportunities, including training and education programs
  • Recognition and rewards for outstanding performance

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