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Call Center Team Member

2 weeks ago

Sydney, New South Wales, Australia DuluxGroup Full time

DuluxGroup is home to some of Australia's most iconic brands. Our company overview includes being one of the leading marketers and manufacturers of construction chemicals.

We are currently seeking a Customer Service Officer to join our team. This role involves engaging with our customers at various points in their construction journey and creating a strong relationship between the consumer and our Parchem brands.

You will be working in a high-volume call center environment, requiring you to respond to customer inquiries and orders via phone calls and emails. You will also manage customer orders and ensure timely entry deadlines are met.

Other key responsibilities include recommending products across our brands in line with customer enquiries and handling complaints, providing appropriate solutions and alternatives within set timeframes.